The incident is now resolved and the Express No Signature service is working as expected.
For any questions you can contact our support team at: support@zigzag.global.
Following our investigation, we have identified that recent changes to the An Post label format are affecting the Express No Signature service.
Our team is now working to accommodate these changes and restore normal label generation.
All other An Post services continue to operate as expected.
If you have any questions please reach out to: support@zigzag.global.
We are currently experiencing problem generating labels with one of AnPost Carrier Services:
"Express no signature service"
Our team is working to identify the root cause and fix the issue.
All other services from An Post are working as expected.
If you have any questions please reach out to: support@zigzag.global.
The incident is now resolved and the PostNL and DPD Belgium carrier services are working as expected.
For any questions you can contact our support team at: support@zigzag.global.
This issue has been identified and the release of the Hotfix is planned for tomorrow - 2026-10-01 09:00 AM UK time.
We will be able to re-request any previously failed labels.
Please reach out to Suppor in case of questions: support@zigzag.global
We are currently experiencing label generation issues affecting PostNL and DPD Belgium carrier services. The cause has been identified, and our team is working to resolve the issue.
In case of questions: support@zigzag.global
The issue is resolved and the affected service is working as expected.
For any questions you can contact our support team at: support@zigzag.global.
Our team has confirmed a fix is deployed and a payment attempts are processing successfully.
We will continue to monitor and make sure it is working as expected.
If you have any questions, please contact our Support Team at: support@zigzag.global.
During this incident, some return payment attempts may have been unsuccessful. In these cases, the return will remain in a "New" status and will not progress further. Any funds temporarily reserved by the payment provider should be automatically released back to the consumer in line with their bank's processing times. To complete the return, affected consumers will need to restart the return process, select their preferred carrier, and submit payment again.
During this incident, some return payment attempts may have been unsuccessful. In these cases, the return will remain in a "New" status and will not progress further. Any funds temporarily reserved by the payment provider should be automatically released back to the consumer in line with their bank's processing times. To complete the return, affected consumers will need to restart the return process, select their preferred carrier, and submit payment again.
We have identified an issue with our Payment Service, where ZigZag is unable to receive the payment information and process paid returns. All other returns are uneffected.
Our team is working on a fix that will restore the affected service.
Advice to consumers is to wait for ~10 seconds to allow the auto-redirect to complete and wait for the label to generate.
Next update in the next 4 hours.
The issue is resolved and the affected services are working as expected.
For any questions you can contact our support team at: support@zigzag.global.
Our team is observing that systems are recovering and operations are returning back to normal.
We will continue to monitor and make sure it is working as expected.
If you have any questions, please contact our Support Team at: support@zigzag.global.
We are currently experiencing an outage affecting the Return Platform.
The impact includes delayed or failed requests related to order ingestion, return creation, and label generation.
Users might not be able to access return portals and retailer hub and those that can may experience severely degraded performance.
If you have any questions, please contact: support@zigzag.global
The issue is resolved and the affected services are working as expected.
For any questions you can contact our support team at: support@zigzag.global.
Our team is observing that systems are recovering and operations are returning back to normal.
We will continue to monitor and make sure it is working as expected.
If you have any questions, please contact our Support Team at: support@zigzag.global.
We have identified an issue affecting our Payment Service. As a result, payment processing and return label generation may be temporarily unavailable or delayed.
Our team is actively investigating and working to restore normal service as quickly as possible.
If you have any questions or concerns, please feel free to reach out to our support team at support@zigzag.global.
Next update in 2 hours.
