The incident is now resolved and the GLS is working as expected.

For any questions you can contact our support team at: support@zigzag.global.

A fix has been implemented on the GLS side, and the GLS "Shop Returns v3" service is now operating normally.

We are reprocessing the previously failed labels and will continue to monitor the service closely to ensure stability.

If you have any questions or need to report an issue, please contact us at support@zigzag.global.

We are currently investigating an issue affecting the GLS "Shop Returns v3" service for the ZZ account, where label generation is failing.

This appears to be related to account permissions when interacting with the GLS API.

We are actively working with GLS (carrier) to resolve the issue and restore normal service.

We will provide further updates as soon as more information becomes available.

In case of questions or you need to report something email us at: support@zigzag.global

The issues affecting our Shopify integration channel (Order Ingestion) have now been resolved.

Shopify has confirmed that their services have returned to normal operation, and we are no longer observing any impact on order processing, data synchronisation, or API performance across our platform.

Our team will continue to monitor the integration to ensure continued stability.

If you continue to experience any issues, please raise a ticket with our Support team for further investigation.

Contact Support Team: support@zigzag.global

Shopify has posted another message on their status page saying that they see recovery from their mitigation steps.

Our internal testing shows that there are still failing requests to read order data from the Shopify API. As of now there is a small percentage of successful attempts.

Our team will continue monitoring the situation.

If you have any questions, please contact our Support Team at: support@zigzag.global.

We are currently experiencing a partial outage affecting our Shopify integration channel "Order Ingestion"

Our team is aware of ongoing issues reported by Shopify that may impact certain operations, including order processing, data synchronisation, and API requests. As a result, some retailers may experience delays or intermittent failures if they are using the Order Ingestion Service.

We are actively monitoring Shopify’s status and working closely with their updates to assess impact on our platform.

We will provide further updates as more information becomes available.