Monitoring has now been completed following the deployment of the fix for the tracking ID reuse incident.
The implemented changes have been successfully deployed, and no further issues have been identified during post-release monitoring. This incident is now considered resolved.
If you have any questions, please contact our Support Team at support@zigzag.global.
The planned fix for the tracking ID reuse incident has now been successfully deployed.
We are currently monitoring the platform to ensure the changes are behaving as expected and that tracking updates are being processed correctly for newly created returns.
We will continue to closely observe the affected services before marking the incident as resolved.
If you have any questions, please contact our Support Team at support@zigzag.global.
Our team has scheduled the deployment of the fix related to the tracking ID reuse incident for 07.05.2026 at 08:00 UTC.
The release is expected to resolve the issue affecting tracking event assignment for carriers that recycle tracking IDs for new shipments.
At this time, we do not expect any downtime or service disruption during the deployment window.
Please note that this timeline remains subject to change as final testing and validation activities continue. We will provide further updates as progress is made.
If you have any questions, please contact our Support Team at support@zigzag.global.
Our team has continued working on the fix for the incident identified last Friday. While we initially targeted Wednesday for deployment, we encountered issues during final validation that required additional adjustments.
A revised fix is now in progress, and we are actively testing to ensure stability before release. We will share an updated deployment timeline as soon as we have greater confidence in the rollout.
We appreciate your patience as we work to resolve this properly.
If you have any questions, please contact our Support Team at support@zigzag.global.
Our team has gathered additional information regarding the incident identified on Friday. A fix has been prepared, and we are currently working towards deploying it, with Wednesday as the current target.
Please note that this timeline is subject to change as we continue testing and validation. We will provide further updates as progress is made.
If you have any questions, please contact our Support Team at support@zigzag.global
Further investigation has confirmed that this issue can affect multiple carriers that reuse tracking IDs for new shipments.
As a result, a small number of end consumers may not receive tracking updates for their new returns.
A code change has been identified to address this behaviour, and we are currently planning a release to deploy the fix.
We have identified an issue with our DPD NL Tracking Import service. Currently, the service is sending tracking events to old return records in cases where the carrier has recycled a tracking ID.
Our team is actively working on a fix to restore the affected service.
Next update to be expected in: 4 hours.
The incident is now resolved and the Royal Mail service is working as expected.
For any questions you can contact our support team at: support@zigzag.global.
We have identified an issue with the Royal Mail Services (Parcel Collect API), resulting in unavalability to generate labels at the moment.
Our team is currently in communication with the carrier for any outages and examining the ZigZag platform.
If you have any questions, please contact our Support Team at support@zigzag.global
Next update in 4 hours.
The incident is now resolved and the Coll-8 Services are working as expected.
All previously failed labels were successfully re-requested.
For any questions you can contact our support team at: support@zigzag.global.
Our team has confirmed the resolution of the issue impacting the Coll-8 Services.
We believe the problem was caused by an expired certificate on the carrier side, which has now been renewed.
We are currently re-requesting the previously failed labels.
We will continue to monitor the situation to ensure everything is working as expected.
If you have any questions, please contact our Support Team at support@zigzag.global
We have identified an issue with the Coll-8 Services, resulting in unavalability to generate labels at the moment.
Our team is checking with the carreir for any outages on their end and also examinig the ZigZag platform.
Next update in 4 hours.
