A Cloudflare issue which occurred during scheduled maintenance may have had an impact on availability of Returns Portals between 05/12/2025 08:56 - 09:12 UTC.
The issue was quickly identified by Cloudflare and a fix immediately applied which has resolved the issue. During the times stated, consumers may have experienced difficulty accessing the Returns Portals.
Normal service is now restored as of 09:12 UTC.
The incident is now resolved and the affected is working as expected.
For any questions you can contact our support team at: support@zigzag.global.
Cloudflare have reported a network issue which is in turn affecting access to Returns Portals, Admin Portal & Retailer Hub.
The link below shows the latest Cloudflare status:
Cloudflare Status
Cloudflare have identified the issue and are working towards remediation.
We will keep you updated with information as soon as we receive.
Cloudflare have confirmed a fix has been implemented at 14:42 UTC, and ZigZag portals should now be available for retailers and consumers.
We will continue monitoring services.
Cloudflare has closed their incident, and our portals are now fully operational.
Following Cloudflare’s implemented fix at 14:42 UTC, all ZigZag portals are functioning as expected for both retailers and consumers.
We have confirmed service stability and will now close this incident.
For any questions you can contact our support team at: support@zigzag.global.
We’ve identified an issue with the Reporting Hub that has made it inaccessible.
Our team is working on a fix and we’ll share another update as soon as we have more details.
Our team has confirmed resolution of the issue impacting the Reporting Hub. The Report Dashboards are now accessible.
We will continue to monitor and make sure it is working as expected.
If you have any questions, please contact our Support Team at: support@zigzag.global.
The incident is now resolved and the Reporting Hub is working as expected.
For any questions you can contact our support team at: support@zigzag.global.
We have identified an issue with our carrier Royal Mail, where their Parcel Collect API is unavailable, preventing new collection bookings. Deliveries remain unaffected. Royal Mail has confirmed an incident on their end and is working to resolve it.
Our team is monitoring their progress and will provide updates as they become available.
Workaround: None available at this time.
Next update: Within 2 hours or as soon as Royal Mail provides more information.
Our team has confirmed that labels are now generating properly.
However, we will continue to monitor and make sure the services are working as expected because we still have not received official confirmation from Royal Mail that the issue has been resolved.
If you have any questions, please contact our Support Team at: support@zigzag.global.
The incident is now resolved and the Royal Mail Collection Services areworking as expected.
For any questions you can contact our support team at: support@zigzag.global.
We have identified an issue with our carrier Royal Mail, where their Parcel Collect API is unavailable, preventing new collection bookings. Royal Mail has not yet confirmed the incident on their end.
Our team is in communication with the carrier and will provide updates as they become available.
Workaround: None available at this time.
Next update: Within 2 hours or as soon as Royal Mail provides more information.
Our team has confirmed that labels are now generating properly.
However, we will continue to monitor and make sure the services are working as expected because we still have not received official confirmation from Royal Mail that the issue has been resolved.
If you have any questions, please contact our Support Team at: support@zigzag.global.
The incident is now resolved and the Royal Mail Collection Services areworking as expected.
For any questions you can contact our support team at: support@zigzag.global.
